F A Q's
At Pink Orchid, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information. If you're item was damaged please follow the steps below.
WHAT ARE THE PAYMENT OPTIONS?
DO YOU SELL GIFT CARDS?
We accept all credit/debit VISA, MASTERCARD, AMEX, DISCOVER. PayPal and Afterpay.
Trying to purchase a gift but not quite sure what to get? Purchase a Pink Orchid e-gift card today! Copy and paste the link below! https://squareup.com/gift/VYQ3DQNHARNXP/order
WHEN WILL MY ORDER SHIP?
WHAT IS YOUR RETURN POLICY?
In the unlikely event you are not satisfied with your purchase we will issue a full STORE CREDIT for unused merchandise within 5 business days of delivery of merchandise. All returns require a valid return authorization number. Please email us at firstname.lastname@example.org with your order number and the product(s) you would like to return. Customers are responsible for shipping cost of all returns. Shipping cost are non-refundable. We suggest shipping all returns with the United States Postal Service to avoid any conflicts with return address. If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return.
Orders with Ground Shipping typically take between 1to 3 business days to be processed and shipped.(DUE TO COVID-19 shipping might take longer which is out of our control) Expedited orders placed before 12:00n (EST) will be shipped the same day. Billing and Shipping address must match and there are no exceptions. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
If your item is damaged, please carefully read the steps below. We take pride in our merchandise and want all of our customers to love their purchases. We have a team that works specifically on this issue so rest assured it will be resolved.
DAMAGED MERCHANDISE ?
We apologize for any damages on the merchandise. We can assure you we check each item before it is sent out! Please email us a photo of the damages, ensure that the photo is clear enough to see the damages. If the damages to the merchandise is from the packaging please review the damaged packaging steps below.
We ship our packages through USPS. If the damages to the packaging has affected your merchandise during transit. Please email us a photo of the packaging and the damages to the merchandise. Make sure the photos are clear enough to see the damages. We will then file a claim with USPS mail for the merchandise. The store credit will be issued once the claim is resolved. Once you submit this information to us. Please allow at least 48 hours for us to review and respond.
After we review the situation of damages. We will notify you via email regards to your refund. Once you get the determination email. Please allow up to 3 days to get the refund. If you any questions please feel free to email us.